Privacy Policy

At Savanna Soul Goods LLC ("Savanna Soul Goods," "we," "us," or "our"), we deeply respect your personal privacy and are committed to protecting the personal information you share with us. This Privacy Policy details how we collect, process, disclose, and safeguard your data when you visit our website (savannasoulgoods.space), purchase our handcrafted goods, or interact with our customer care services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). The types of data we collect include:

• Contact Information: Your legal first and last name, email address, physical delivery address, billing address, and telephone number.
• Order & Transaction Records: Items purchased, order value, delivery preferences, order notes, and transaction timestamps.
• Payment & Billing Data: Payment details provided during checkout (see Section 2 for Stripe processing details).
• Technical & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, time zone setting, browsing actions, referring website addresses, and interaction history.
• Customer Communications: Inquiries, feedback, product reviews, and correspondence submitted to our support team.

2. Payment Processing & Stripe Compliance

We partner with Stripe, Inc. ("Stripe") to provide industry-standard, encrypted payment processing services.

• When you make a purchase on Savanna Soul Goods, your credit or debit card details, billing address, and transaction amount are transmitted directly to Stripe via end-to-end Transport Layer Security (TLS 1.3) encryption.
• We do not store or retain full credit card numbers, CVV security codes, or card PINs on our servers.
• Stripe adheres strictly to the Payment Card Industry Data Security Standard (PCI DSS Level 1 Certified), ensuring the highest benchmark of payment data protection.
• Stripe may use and store your personal information according to its own privacy policy, available at https://stripe.com/privacy.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and operational purposes, including:

• Processing, fulfilling, and dispatching your orders of handcrafted goods.
• Generating and emailing order confirmation receipts, tracking updates, and delivery notifications.
• Preventing fraudulent transactions, unauthorized account access, and security breaches.
• Providing dedicated customer assistance and responding to inquiries.
• Administering promotions, discounts, and voluntary newsletter communications (where explicit consent has been granted).
• Complying with applicable federal, state, and local regulatory requirements.

4. Data Sharing & Third-Party Service Providers

Savanna Soul Goods does not sell, rent, or trade your personal information to third parties for monetary consideration.

We only share necessary personal information with trusted service providers who assist us in operating our business under strict confidentiality agreements:

• Payment Gateways: Stripe, Inc. for secure payment authorization and settlement.
• Logistics & Freight: USPS, UPS, and FedEx for accurate shipment routing and package delivery.
• Cloud Hosting & Infrastructure: Secure cloud servers with enterprise-grade encryption.
• Legal & Regulatory Authorities: Where mandated by subpoena, court order, or applicable law to protect our legal rights.

5. Cookies & Tracking Technologies

We use essential and functional cookies to ensure our shopping cart functions smoothly, remember your preferences, and analyze site performance. You may modify your browser settings to decline cookies; however, certain interactive store features (such as your shopping cart state) may not function as intended.

6. Your Privacy Rights (CCPA / CPRA / GDPR)

Depending on your state or jurisdiction of residence (including California, Virginia, Colorado, and the European Union), you may have the following rights regarding your personal information:

• Right to Know / Access: Request disclosure of the specific pieces and categories of personal information we have collected about you.
• Right to Deletion: Request the deletion of your personal information, subject to statutory exceptions (such as tax compliance and record retention).
• Right to Correction: Request the rectification of inaccurate personal records.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of goods because you exercised your privacy rights.
• Right to Opt-Out: Opt out of promotional newsletters at any time via the "unsubscribe" link in any email.

7. Data Retention & Security Measures

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy warranty or return windows, and meet financial audit obligations. We implement rigorous administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, alteration, or misuse.

8. Children's Privacy

Our services and products are designed for adults. We do not knowingly solicit or collect personal information from individuals under the age of 13. If you believe a minor has provided us with personal data, please contact us immediately for prompt deletion.

9. Policy Updates

We may periodically revise this Privacy Policy to reflect modifications in our operational practices, regulatory updates, or payment compliance mandates. The "Effective Date" at the top of this document indicates when the latest revision took effect.

10. Contact Information & Data Protection Requests

If you have questions regarding this Privacy Policy, wish to exercise your statutory privacy rights, or need assistance, please contact our Data Protection Officer: